RETURN & REFUND POLICY

We want you to love your Cowgirl Couture purchase! Please review our policy below before ordering.

Ready to start a return?

To submit a return please go to our Return Portal

RETURN Policy at a Glance

Key Policy Highlights:

• Return Window: Returned items must arrive at our location within 7 business days of carrier delivery.

• Refund Type: Store credit only via e-gift card. We do not offer cash refunds UNLESS the item is damaged/incorrect. 

• Return Shipping: Standard return shipping costs are paid by the customer.

• Damaged or Incorrect Items: If we made a mistake or your item arrived damaged, we provide a prepaid return label and issue a full replacement, store credit, or refund.

Non-Returnable Items (Final Sale)

The following items are strictly non-returnable and cannot be accepted for store credit:

• Preorders (Made-to-order specifically for you)

• Accessories, Gift Cards, & Makeup

• Intimates & Wearables: Leggings, bodysuits, swimwear, pajamas, and athletic wear

• Sale Items: Items discounted 20% or more, Flash Sales, $22 Tuesdays, and Live Sale items

• Final Sale Tagged: Any item marked FINAL SALE on the product page, tag, or packing slip

Note: Ineligible or final sale items sent back without prior approval will require return postage paid by the customer to be sent back. Unclaimed items will be donated after 14 days.

Item Condition Requirements

To qualify for store credit, eligible items must meet the following criteria:

• Apparel: Must be unworn, unwashed, and completely free of makeup, deodorant, pet hair, perfume, or smoke odors.

• Footwear: Must be returned in the original shoe box placed inside a separate shipping bag or box. (Placing a shipping label directly onto the shoe box will incur a 20% restocking fee deducted from your store credit).

Damaged or Incorrect Items

Every order is carefully inspected before shipping. If an item arrives damaged or you received the wrong item:

1. Email help@shopcowgirlcouture.com within 3 business days of delivery.

2. Include your Order Number and clear photos of the damage or incorrect item.

3. Once approved, we will email you a prepaid return label and resolve the issue immediately.

Exchanges & Cancellations

• Exchanges: We do not offer direct online exchanges or inventory holds. Please send your eligible item back for store credit, then place a new order for your preferred size or style.

• Cancellations: Orders cannot be canceled for a cash refund once placed. If an order has not shipped yet, we can issue store credit.

• Sezzle Orders: Sezzle orders follow our standard store credit policy. Your Sezzle payment plan will remain active on its original schedule per Sezzle's terms.
  
  

  How to Mail Your Return

  1. Submit your return request through our [Return Portal].

  2. Package your unworn item securely along with your packing slip or order number.

  3. Mail using a trackable shipping carrier of your choice to:

  Cowgirl Couture Boutique

  421 Pierce Rd

  Red Oak, TX 75154

  Please allow 5–7 business days after delivery for processing. Store credit will be sent straight to the email address on file.

  Questions? Email us anytime at help@shopcowgirlcouture.com