Looking for preorder updates? Wondering why tracking hasn't moved? Need our return policy?
We've answered the questions we get asked most so you can find what you need in seconds.
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PREORDERS
Preorder items are made just for you, so they require additional production time before shipping.
- Most apparel preorders: Please allow the turnaround time listed in the product description.
- Split Shorts Preorders: Please allow 35–45 business days from the preorder CLOSE DATE (not your order date). Business days do not include weekends or holidays.
Before ordering, please read the product listing name and description carefully. If an item is a preorder, it will be clearly labeled in the listing title and include additional details about the estimated turnaround time.
Sizing Information
We strongly recommend choosing your size based on the measurements provided for each item, not on the size someone else ordered.
While customer photos and comments can be a helpful reference, every body is different. What works for someone else may not be the best fit for you.
For the most accurate fit:
- 📏 Compare the garment measurements to your own.
- 📐 Measure yourself before ordering whenever possible.
- 💕 Use customer fit photos and reviews as a guide, not a guarantee.
Still unsure? Send us an email! We're always happy to help you find the best fit before you order. 🤍
Turnaround Times
- Graphic Tees: 14–21 business days (excluding weekends & holidays) (unless paired with preorder!)
- In-Stock Items: 3-7 business days. (unless paired with graphic and/or preorder!)
Mixed Orders
Ordered an in-stock item with a preorder?
Your order will ship together once everything is ready.
Want your graphics + in-stock items sooner? Email us and we'll send a split-shipping invoice.
Tracking Says "Pre-Shipment"
Once your package is scanned by the carrier, it's officially out of our hands.
Sometimes carriers take a few days to update tracking after receiving your package.
If tracking hasn't updated after several business days, please contact the carrier directly.
Returns & Exchanges
Need to return or exchange something?
Please include a note inside your package explaining what you'd like us to do and your order number.
Response Time
We answer emails within 1–2 business days (Monday–Friday excluding holidays)
To help us respond faster, please send one email per issue with your order number, rather than multiple follow-ups.
Can I Change My Order After Placing It?
If your order hasn't been processed yet, we'll do our best to accommodate changes. However, once an order has entered processing, production, or has shipped, we can no longer guarantee changes can be made.
Please contact us as soon as possible if you need to:
- Change your size/color
- Update your shipping address