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Shipping policy

📦 SHIPPING POLICY:

Thank you for shopping with Cowgirl Couture! We're a small team that puts care into every order. Please take a moment to review our shipping info before ordering — by placing an order, you agree to the timelines below.

TURNAROUND TIME (TAT)

  • In-stock items: 1–3 business days (not including shipping time)
  • Made-to-order graphics: 14–21 business days — we always aim for sooner!
  • Preorders: TAT is listed in each product description — please read carefully before ordering.
  • Business days = Monday–Friday. Weekends and holidays are not included.

PREORDERS + COMBINED ORDERS

  • If your order includes a preorder item and an in-stock item, everything ships together when the preorder is ready.
  • We do not split shipments — please place separate orders if you need something sooner!

TRACKING

  • You'll receive a tracking email as soon as your order ships. Be sure to check your spam/junk folder if you don't see it!

LOST OR STOLEN PACKAGES

  • If your order is marked delivered but hasn't arrived, please start by double-checking your address, checking with neighbors, and contacting your local post office or UPS.
  • If your package still cannot be located, we encourage you to file a claim directly with the carrier (USPS/UPS) as soon as possible — claims must be submitted promptly to remain eligible, so don't wait!
  • We're here to help every step of the way. Once a carrier claim has been filed and all steps have been completed, we will work with you to either remake your item or issue store credit.
  • Please note: once a package is marked as delivered, we are unable to issue an immediate replacement or refund — but we will always do our best to make it right through the claims process.

ADDRESS ISSUES

  • Please double-check your shipping address before placing your order! If an order is returned due to an incorrect address, you'll be responsible for the cost of reshipping.

INTERNATIONAL SHIPPING

  • We ship worldwide! Rates are calculated at checkout.
  • Any import taxes, duties, or customs fees are the buyer's responsibility. We recommend checking your country's import policies before ordering.

QUESTIONS?

  • If your order is not a preorder and you haven't received a shipping update after 3 business days, we're happy to help!
  • 📧 help@shopcowgirlcouture.com